Accounts & Security

OIT Guides related to University accounts.

How to Reactivate Duo

If you receive a new phone and you can no longer "send a push" via Duo, follow the instructions below to reactivate the Duo app with your new phone. Alternatively, if the Duo app on your phone tells you that you need to reconnect your account, these instructions will also solve that problem.

 

Reconnect your Duo phone app

  1. From your computer, log into the CU VPN (GlobalProtect) until you get to the Duo Authentication box.

  2. Click My Settings & Devices.
    Screen_Shot_2020-04-24_at_10.41.59_AM.png
  3. Choose Call Me. When you receive the phone call, answer it and press any number key to authorize the login.
    Screen_Shot_2020-04-24_at_10.44.18_AM.png

  4. Click Device Options next to your phone number.
    Screen_Shot_2020-04-24_at_10.46.11_AM.png

  5. Click Reactivate Duo Mobile and follow the on-screen instructions.
    Screen_Shot_2020-04-24_at_10.48.46_AM.png

 

The Duo app on your phone is now reconnected to your CU account and will accept push notifications. If you are still having problems, submit a ticket to support@medschool.zendesk.com and a technician will reach out to assist.

How to Change your University Password Remotely

If Your University Account Password is About to Expire,
Please choose one of the following methods to change your password:

From a workplace provided computer

* Please note that this method is NOT applicable to students

From a Personal Computer used to access campus network


Password Complexity Requirements:

  1. UPPER CASE LETTERS: A, B, C, D, Z 
  2. lower case letters: a, b, c, d, z 
  3. numbers: 0, 1, 2, 3,9 
  4. one of the special characters: !, $, etc. (except for the ones listed above)