How to Re-install Global Protect (VPN)

1.Many InIssues in Global Protect can be resolved by uninstalling and reinstalling it. Try the typesteps below, and if the issue persists, contact IT.

Uninstall Global Protect (PC)

*Click here tofor searchMac box,Instructions

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1. Open addWindows orsettings remove(WIN+i), programsclick "Apps" on the lefthand side, and pressthen enter."Installed Youapps" shouldat seethe atop windowof thatthe looksright-hand likelist.
   this:
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   2.

   

2. Scroll down until you seeto Global Protect.
   ​
   
   3. Click on GlobalProtectProtect and click onthe Uninstall,3-dots to the right of it, then onclick "Uninstall" (confirm the popup by clicking Uninstall againagain)
   ​

   

3. It is now uninstalled. It is a good idea to restart your computer at this time to finalize the change.
   

Install Global Protect (PC)

1. Make sure you have the most up-to-date version of Global Protect from OIT's VPN webpage.
2. Run the installer file from your downloads folder
   4.

   

3. Follow the installer prompts, clicking "Next" and wait for the install to finish, then click "Close"
   

   

4. You will now have an icon in your taskbar tray (which may be hidden behind the ^ symbol)
   

   

5. Click yes on the popup,icon, and then let"Get Started." Enter amc-vpn.ucdenver.edu into the uninstaller run it's course. 
   
   5. Once it is uninstalled, go to https://www.ucdenver.edu/offices/office-of-information-technology/software/how-do-i-use/vpn-and-remote-accessbox and click onconnect:
   install

   

   VPN
for
6. A Windowswindow 64-bitwill pop-up to downloadlog thein installer.with
   
   6.Onceyour itUniversity iscredentials. downloaded,After double-clickdoing on the downloaded file andso, you should seebe this:
   ​
   
   7.Click Next
   ​
   
   8.Click Next
   ​
   
   9.Click Nextconnected and clickusing Yesthe VPN.

Note: The VPN does not work when connected to the network on campus. The VPN is used when working remotely to connect to the promptcampus thatnetwork.

pops

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up.

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10. Click close. You should now see theUninstall Global Protect window(Mac)

in

 the bottom right corner of your main monitor.
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11. Use amc-vpn.ucdenver.edu as the portal address.
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12.Click connect and sign-in to the VPN.